Shipping & Delivery Policy

Standard Delivery (FREE): To USA Only

  • Express Delivery: Ships in 1 to 3 business days and Transit Time takes additional 5-7 working days.
  • Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
  • Business days are: Monday to Friday (Does not include public holidays and weekends).
  • We do not ship the orders on weekends or holidays.


Shipping: U.S. orders transit time takes within 3-7 days

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

  • Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
  • All of our products are made to provide 100% satisfaction to each one of our customers. If you're not happy with what we delivered, you may return it for a full refund or replacement. 


Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.


Tracking your order:

To track your order, please contact us at hi@dashsidekick.com with your full name and mailing address, and confirmation number.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at hi@dashsidekick.com


Shipping & Delivery FAQ

Q1: How much is shipping?

A: We offer free Standard Delivery: To USA (U.S. mainland) only


Q2: How long does shipping takes?

A: All orders are shipped within 1-3 business days

Shipping: U.S. mainland orders will deliver within 7-14 days


Q3: Where is my order?

A: Contact us at hi@dashsidekick.com with your full name and mailing address, and confirmation number.


Q4: What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.


Q5: I've lost my tracking number. What can I do?

A: Simply contact us at hi@dashsidekick.com with your full name and mailing address, and we will resend your confirmation number.


Q6: How can I make changes to my order?

A: If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

• Your delivery details

• Your name

• Your email

• Your phone number


Q7: How can I cancel my order?

A: You must contact us within 12 hours.

We cannot cancel your order once it has already been shipped.


Q8: What is your return policy?

A: Please see our refund and Return Policy by clicking this link: (Return & Refund Policy)


Q9: Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to hi@dashsidekick.com


Contact us

If we still haven't managed to answer your question please feel free to contact us at hi@dashsidekick.com and we'll get back to you within 24hrs!